The Way Secret Filming Uncovered a £28m Holiday Ownership Scheme

Authorities have called it as among the biggest deceptions of its kind in the UK.

Altogether 14 defendants have been sentenced for their role in a £28m scheme to swindle over 3,500 vacation property holders.

The victims were desperate to exit age-old holiday ownership agreements and tried to find assistance.

A large number were in the age range of 60 and 80. Over 500 of them lost in excess of £10,000, and a single victim handed over in excess of £80,000.

Those victimized were exposed to aggressive presentations extending for six hours. They were out of money, owning worthless fake "rewards" and continued to be locked into high-priced vacation property deals they often use.

The Firm At the Heart of the Deception

The business at the centre of the fraud was Sell My Timeshare (SMT). They accepted clients' cash to finance the directors' opulent standard of living of private schools, luxury homes and personal aircraft.

The individual at the head of the organization, the main defendant, was handed a seven-and-half year jail time in January for deceptive scheme.

On Friday, his wife Nicola was one of the final three to learn their fate.

She was given a 24-month suspended jail sentence at Southwark Crown Court after admitting money laundering.

It has been a lengthy process and signifies a major victory for the individuals who testified, the police and prosecutors.

The Way the Inquiry Started

I first heard about the company came in the mid-2016. I was working in the reporting team of a broadcasting service, making current affairs features.

A colleague pointed out that his mum had assumed the use of a holiday property in a European resort and, after years of holidays, had started seeking to get out of the contract.

It is important to recall how common timeshares had evolved with English tourists in the 1980s and 1990s.

Vacation properties allowed people to access the identical property annually, or exchange their time slots with other owners who had properties in alternative destinations. Approximately 600,000 sun-lovers seized that option.

The first timeshare rush was paired with a numerous reports about rip-off merchants fraudulently marketing investments. They appeared frequently on investigative shows.

The common vacation property deal locked buyers for decades.

In that period, those holders who had experienced their regular accommodation in the resort for 20 or 30 years were getting older, and many were hoping to say farewell to their vacation investments.

Some had reduced ability to travel and found it difficult to access their apartments. A few just thought they'd got all they wanted from them. And others had deceased, in numerous instances passing on their loved ones to take over the deals - along with their annual payments and service charges.

The Covert Probe Progresses

This was the situation the friend's mum had been placed. She searched the web for options and discovered the company, a business whose website promised to get her out of her deal.

But, having submitted funds and booked a meeting with them, her family smelled a rat.

Additional investigation uncovered numerous individuals reporting they had paid money and received no benefit out of it. Indeed, they had lost money. Substantial amounts.

The investigative unit began investigating what was occurring. It was rapidly apparent that there were dubious individuals operating in the holiday ownership market.

One lawyer had numerous client reports waiting to sue the organization.

The team interviewed clients who had used the firm and they each reported similar experiences. They thought the company would purchase their timeshare away from them but when they attended a meeting (for which they made an advance payment) they were informed there was no market for their property.

Instead, they were persuaded - actually compelled - to spend more money investing in "Monster Rewards", linked to the outfit's parent company, the parent organization.

The nature of these rewards was rather ambiguous. They appeared to be a type of exchange medium, providing reduced-price holidays and services and shopping deals.

And they were seemingly "tradable" with additional holders, eventually.

Committing funds immediately would lead to an future return that would pay for SMT's fees and leave the investor with a gain, liberated eventually from their pesky deal.

Too good to be true? Certainly, that proved correct.

A 'Bait-and-Switch Tactic'

Assuming these reports were true, this was a major deception.

The technique is termed a "misleading sales."

Someone - in this case the organization - "attracts the customer by advertising a particular product but then to claim it is unavailable, pushing the client to another, inferior offering.

Such practices are unlawful. Armed with all the accounts we had gathered, we argued to discreetly video one of the firm's consultations.

The process requires dedication, work, and strong justifications for why this is the sole method to gather the information needed to demonstrate illegal activity.

Armed with that permission, our small team organized a consultation with one of the company's representatives in the location.

Posing as a potential client aiming to help his mother free from her timeshare contract|holiday ownership agreement

Michael Hoffman
Michael Hoffman

A former professional bettor turned analyst, Mikael shares data-driven insights to help bettors maximize their returns.